Shipping and payments

Online sales of food specialties and accessories

BELOW THE METHODS AND SHIPPING RATES OF THE PRODUCTS PURCHASED ON OUR WEBSITE:

Online sale of food specialties and accessories

Below are the shipping methods and rates of the products purchased on our website:

  • Express Shipping Italy up to 3 Kg € 8,00
  • Express Shipping Italy up to 3 to 10 Kg € 10,00
  • Express Shipping Italy up to 10 to 20 Kg € 12,00
  • FREE SHIPPING for orders > € 80,00
  • Shipping Standard/Express Europe 1 (AT, BE, BG, CY, HR, DK, EE, FI, FR, DE, GR, IE, LV, LT, LU, MT, MC, NL, PL, PT, CZ, RO, SK, SI, ES, SE, HU) up to 3 Kg € 26,00
  • Shipping Standard/Express Europe 1 (AT, BE, BG, CY, HR, DK, EE, FI, FR, DE, GR, IE, LV, LT, LU, MT, MC, NL, PL, PT, CZ, RO, SK, SI, ES, SE, HU) from 3 to 5 Kg € 26,00
  • Shipping Standard/Express Europe 1 (AT, BE, BG, CY, HR, DK, EE, FI, FR, DE, GR, IE, LV, LT, LU, MT, MC, NL, PL, PT, CZ, RO, SK, SI, ES, SE, HU) from 5 to 10 Kg € 50,00
  • Shipping Standard/Express Europe 1 (AT, BE, BG, CY, HR, DK, EE, FI, FR, DE, GR, IE, LV, LT, LU, MT, MC, NL, PL, PT, CZ, RO, SK, SI, ES, SE, HU) from 10 to 15 Kg € 80,00
  • Shipping Standard/Express Europe 1 (AT, BE, BG, CY, HR, DK, EE, FI, FR, DE, GR, IE, LV, LT, LU, MT, MC, NL, PL, PT, CZ, RO, SK, SI, ES, SE, HU) from 15 to 20 Kg € 102,00
  • EUROPE SHIPPING 1 FREE (AT, BE, BG, CY, HR, DK, EE, FI, FR, DE, GR, IE, LV, LT, LU, MT, MC, NL, PL, PT, CZ, RO, SK, SI, ES, SE, HU) for orders > 250,00
  • Shipping Standard/Express Europe 2 (AL, AD, BA, GI, GG, IS, FO, JE, LI, MK, ME, NO, RS, RS:KM, ES:GC, ES:TF, CH, TR) up to 3 Kg € 40,00
  • Shipping Standard/Express Europe 2 (AL, AD, BA, GI, GG, IS, FO, JE, LI, MK, ME, NO, RS, RS:KM, ES:GC, ES:TF, CH, TR) from 3 to 5 Kg € 40,00
  • Shipping Standard/Express Europe 2 (AL, AD, BA, GI, GG, IS, FO, JE, LI, MK, ME, NO, RS, RS:KM, ES:GC, ES:TF, CH, TR) from 5 to 10 Kg € 75,00
  • Shipping Standard/Express Europe 2 (AL, AD, BA, GI, GG, IS, FO, JE, LI, MK, ME, NO, RS, RS:KM, ES:GC, ES:TF, CH, TR) from 10 to 15 Kg € 107,00
  • Shipping Standard/Express Europe 2 (AL, AD, BA, GI, GG, IS, FO, JE, LI, MK, ME, NO, RS, RS:KM, ES:GC, ES:TF, CH, TR) from 15 to 20 Kg € 130,00
  • Shipping Standard/Express UK up to 3 kg € 36,00
  • Shipping Standard/Express United Kingdom from 3 to 5 Kg € 36,00
  • Shipping Standard/Express United Kingdom from 5 to 10 Kg € 65,00
  • Shipping Standard/Express United Kingdom from 10 to 15 Kg € 92,00
  • Shipping Standard/Express United Kingdom from 15 to 20 Kg € 135,00
    ***Due to Brexit regulations, €160 (including shipping costs) is the minimum order for the UK. You will have to pay 20% extra VAT when you receive the goods from DHL courier.
  • Standard/Express shipping US and Canada up to 5 Kg € 43,00
  • Shipping Standard/Express US and Canada from 5 to 10 Kg € 78,00
  • Shipping Standard/Express US and Canada from 10 to 20 Kg € 140,00
  • Shipping Standard/Express US and Canada from 20 up to 30 Kg € 185,00
  • Shipping Standard/Express US and Canada from 30 to 40 Kg € 250,00
  • Shipping Standard/Express Rest of the World 1 (BH, BN, CN, KR, AE, PH, JP, GL, HK, IN, ID, IL, KW, MY, MX, SG, LK, TH) up to 5 Kg € 57,00
  • Shipping Standard/Express Rest of the World 1 (BH, BN, CN, KR, AE, PH, JP, GL, HK, IN, ID, IL, KW, MY, MX, SG, LK, TH) from 5 to 10 Kg € 118,00
  • Shipping Standard/Express Rest of the World 1 (BH, BN, CN, KR, AE, PH, JP, GL, HK, IN, ID, IL, KW, MY, MX, SG, LK, TH) from 10 up to 20 Kg € 210,00
  • Standard/Express Shipping Rest of the World 2 (AS, AI, AG, SA, AR, AW, AU, BS, BD, BB, BZ, BM, BO, BQ, BR, KH, CL, CO, CR, CW, DM, EC, EG, SV, FJ, JM, GD, GP, GU, GT, GY, GF, HT, HN, KY, VI, VG, MO, MV, MQ, FM, MS, NC, NZ, OM, PK, PA, PY, PE, PF, PR, QA, DO, RU, KN, LC, SX, VC, BL, WS, ZA, SR, TW, TT, UA, UY, VE, VN) up to 5 Kg € 62,00
  • Standard/Express Shipping Rest of the World 2 (AS, AI, AG, SA, AR, AW, AU, BS, BD, BB, BZ, BM, BO, BQ, BR, KH, CL, CO, CR, CW, DM, EC, EG, SV, FJ, JM, GD, GP, GU, GT, GY, GF, HT, HN, KY, VI, VG, MO, MV, MQ, FM, MS, NC, NZ, OM, PK, PA, PY, PE, PF, PR, QA, DO, RU, KN, LC, SX, VC, BL, WS, ZA, SR, TW, TT, UA, UY, VE, VN) from 5 to 10 Kg € 126,00
  • Standard/Express Shipping Rest of the World 2 (AS, AI, AG, SA, AR, AW, AU, BS, BD, BB, BZ, BM, BO, BQ, BR, KH, CL, CO, CR, CW, DM, EC, EG, SV, FJ, JM, GD, GP, GU, GT, GY, GF, HT, HN, KY, VI, VG, MO, MV, MQ, FM, MS, NC, NZ, OM, PK, PA, PY, PE, PF, PR, QA, DO, RU, KN, LC, SX, VC, BL, WS, ZA, SR, TW, TT, UA, UY, VE, VN) from 10 to 20 Kg € 224,00
  • Standard/Express Shipping Rest of the World 3 (AF, DZ, AO, AM, AZ, BJ, BT, BY, MM, BW, BF, BI, CM, CV, TD, KM, KP, CI, CU, ER, ET, GA, GM, GE, GH, DJ, JO, GN, GQ, GW, IR, IQ, CK, FK, MH, SB, KZ, KE, KG, KI, LA, LS, LB, LR, LY, MG, MW, ML, MA, MR, MU, YT, MD, MN, MZ, NA, NR, NP, NI, NE, NG, NU, PG, CF, RE, SH, ST, SN, SC, SL, SY, SO, SD, TJ, TZ, TL, TG, TO, TN, TM, TC, TV, UG, UZ, VU, YE, ZM, ZW) up to 5 Kg € 88,00
  • Standard/Express Shipping Rest of the World 3 (AF, DZ, AO, AM, AZ, BJ, BT, BY, MM, BW, BF, BI, CM, CV, TD, KM, KP, CI, CU, ER, ET, GA, GM, GE, GH, DJ, JO, GN, GQ, GW, IR, IQ, CK, FK, MH, SB, KZ, KE, KG, KI, LA, LS, LB, LR, LY, MG, MW, ML, MA, MR, MU, YT, MD, MN, MZ, NA, NR, NP, NI, NE, NG, NU, PG, CF, RE, SH, ST, SN, SC, SL, SY, SO, SD, TJ, TZ, TL, TG, TO, TN, TM, TC, TV, UG, UZ, VU, YE, ZM, ZW) from 5 to 10 Kg € 160,00
  • Standard/Express Shipping Rest of the World 3 (AF, DZ, AO, AM, AZ, BJ, BT, BY, MM, BW, BF, BI, CM, CV, TD, KM, KP, CI, CU, ER, ET, GA, GM, GE, GH, DJ, JO, GN, GQ, GW, IR, IQ, CK, FK, MH, SB, KZ, KE, KG, KI, LA, LS, LB, LR, LY, MG, MW, ML, MA, MR, MU, YT, MD, MN, MZ, NA, NR, NP, NI, NE, NG, NU, PG, CF, RE, SH, ST, SN, SC, SL, SY, SO, SD, TJ, TZ, TL, TG, TO, TN, TM, TC, TV, UG, UZ, VU, YE, ZM, ZW) from 10 to 20 Kg € 224,00

If the ordered products are in stock, the order will be shipped within 24/48 hours. If the products are out of stock, they will be immediately produced and the shipment will be made as soon as possible. The ordered products will then be shipped over a period of time that can vary from 1 to 3 days.

Our customer, when his order is shipped, will be notified by e-mail (“order completed”) and will subsequently receive tracking with the tracking number of the shipment directly from the GLS or DHL courier.

In Italy we use the GLS courier for shipments; in Europe and the rest of the world we use the DHL courier. Fresh truffle shipments are processed from Monday to Wednesday; the order received by 12.00 will be processed the same day; the order received after 12.00 will be processed the following day. Orders received from Wednesday afternoon to Sunday will be processed the following Monday: this is to avoid that the packages, due to any delays, remain in the stores of couriers and affect the preservation of the fresh product. During the Christmas, Easter or Mid-August holidays, it may happen that these couriers have some delay due to work overload. These are just some rough indications since the delivery date provided by the courier can also vary from city to city within the same region; we adopt, from time to time, the best and most reliable solution for our customer (also comparing us by phone with the same) so as to ensure maximum satisfaction.

Our company is always available to trace the customer’s shipment, to solicit and call back the couriers used when they are late but DOES NOT RESPOND, in any way, for loss or delivery delays clearly attributable to the aforementioned couriers or the unavailability of the customer/purchaser, of the collection of the package by unauthorized subjects at the address indicated by the customer, especially as regards our fresh and more perishable goods. The goods travel at the risk/peril of the purchaser unless he expressly requests to info@tartufiesapori.com an insured shipment whose methods and additional costs will be calculated separately.

ATTENTION: the free “ON DEMAND DELIVERY” delivery personalization service can be activated on foreign shipments that we carry out with DHL, your purchase, where and when you want. Your purchase will be delivered by DHL Express, our trusted partner and with the free “On Demand Delivery” service you can decide whether to change the delivery date or address, have it delivered to your doorstep, to a neighbor or in a place indicated by you, or even conveniently collect the shipment at one of the thousands of DHL Service Points. DHL Express will notify you by email upon departure and prior to delivery of your shipment. Select the link contained in the email and you can immediately indicate where (if you have decided to change the delivery address) or when you would like to receive your purchase !!!

OUR PAYMENT METHODS:

  • Bank Transfer:
    Acqualagna Tartufi S.r.l. (beneficiary)
    IBAN code: IT21S0306968190100000003399
    Bic/Swift code: BCITITMM
  • By credit card. Our shop uses the Stripe secure payment system. Stripe manages the encrypted procedure of credit card data on its servers to guarantee the total security of the sensitive data entered by the customer relating to the transaction
  • With Credit Card on Paypal circuit. Our shop uses the PayPal secure payment system. PayPal manages the encrypted procedure of credit card data on its servers to guarantee the total security of the sensitive data entered by the customer relating to the transaction

For any doubts relating to transactions, product changes or anything else not mentioned in this brief document, we suggest you contact our sales department with an email to: info @ tartufiesapori .com

or by calling +39 0721/797031

We are at your complete disposal for any further clarification